Returns & Refunds

Shipping & delivery

Free shipping on every order, anywhere in the United States. No thresholds, no shipping table.
United States only — we don't ship internationally, and the shipping address on your order must be a U.S. address.
Orders ship within 2 business days of purchase. Weekends and holidays not included.
Orders placed over a weekend or holiday are processed the next available business day.
If an item is temporarily out of stock, we backorder it automatically without charging you, and customer service may reach out to confirm details or timing.
We select the best shipping method for your order, which may include split shipments or upgraded shipping at our discretion at no additional cost.
Timely delivery is subject to the carrier's terms. Unusual circumstances outside our control — natural disasters, severe weather, holiday volume — can delay delivery, and we cannot be held responsible for those delays.
Packages returned to us because of incorrect shipping information you provided are refunded for the product only; the actual shipping cost we incurred is deducted.
We are not responsible for packages lost after the carrier records them as delivered.

We offer an unconditional money-back guarantee for quality issues or damaged product. Damage that occurs in shipping doesn't qualify for this guarantee directly — it may need to be claimed with the carrier, and we'll help you do that.
Incorrectly shipped or missing items are credited back or resent, whichever you prefer.
Refunds and credits are processed as quickly as possible, usually within 1–5 days, though credits may not appear on your statement until the following cycle.

We don't accept exchanges. If your order hasn't shipped yet, cancel it and place a new one for the flavors you want — that is faster than an exchange and there is nothing to send back.
If it has already shipped, return the items unopened at your expense and place a new order. Because tea and coffee sticks are a food product, returned items must be unopened and in their original sealed packaging.

Cancellations are accepted any time before your order ships.
If your order has already shipped, return the items unopened at your expense and we'll credit your payment method, less our actual shipping cost.
All orders are subject to our acceptance and may be canceled by us at any time.
An order may be placed on hold at our discretion for security verification if information appears fraudulent or incomplete.

Write to us any time at hello@javasticks.com with questions or comments. We always enjoy notes about how you brew yours — photos welcome.